Refunds and Withdrawal

Last updated: [TO BE COMPLETED: publication date]

This page explains when you can get your money back for a cpleks licence or renewal, how to ask, and what a refund does to your licence. It is published in Turkish and in this English translation; if the two differ, the Turkish text prevails.

1. Who refunds

Paddle sells cpleks licences as merchant of record, so Paddle takes the payment and Paddle returns it. We cannot move money ourselves; when you ask us for a refund, we ask Paddle to make it. Paddle’s own terms are its Refund Policy and its Buyer Terms.

2. Our 14-day refund promise

You can ask for a full refund of a licence or of a renewal, without giving a reason, within 14 days of paying for it. [TO BE COMPLETED: the owner’s confirmation of this promise and of its length]

This promise applies whether or not you have already downloaded, installed or activated the software, and it does not depend on the statutory right of withdrawal described in section 4.

3. How to ask

• At paddle.net: find your purchase and choose to request a refund. You can also reach it through the link in the receipt Paddle emailed you.
• Or write to us at tunc@oyuncakliseyler.com from the email address you bought with, and include the order number from Paddle’s receipt if you have it. We pass your request to Paddle.

Paddle returns the money to the payment method you used. How long it takes to reach you depends on your bank or card provider.

4. The statutory right of withdrawal

For distance contracts a consumer usually has a fourteen-day right of withdrawal. In Turkey, the Regulation on Distance Contracts excludes contracts for intangible goods delivered to the consumer immediately in electronic form and for services whose performance has begun, with the consumer’s approval, before the withdrawal period ends. In the European Union and the United Kingdom, Paddle’s Refund Policy says the right of withdrawal does not apply to digital content that has started to be downloaded, streamed or otherwise used once you have expressly agreed to waive it.

A cpleks licence key is delivered immediately after payment, so these exceptions may apply to your purchase. Where the right of withdrawal does apply to you, you may use it by telling Paddle or us within fourteen days, without giving a reason; the seller must then refund you within fourteen days of receiving your notice. Within the first 14 days you do not need to rely on it: the promise in section 2 already covers you.

5. After 14 days

After 14 days a payment is not refunded as a matter of course. We and Paddle may still refund in an individual case — for example if you were charged twice, or bought a second licence by mistake. Your statutory rights, including your rights if the software is defective, are not affected.

6. What a refund does to your licence

• A licence refunded in full: the licence no longer covers any update. At its next daily check-in, the server the licence is bound to receives an invalidated key, and the panel stops offering updates. Nothing on the server stops — not the panel, not a website, not a mailbox. Continued use of the software is then governed by what the End User Licence Agreement allows without a licence key.
• A renewal refunded in full: the year that renewal added is removed from the licence’s update period; the rest of the licence is unchanged.
• A partial refund — for example of an amount charged in error — does not change the licence.
• A server that never makes a check-in does not learn of the refund, but it also cannot receive updates through the panel (see the End User Licence Agreement, 4.4).

7. Chargebacks

Please write to Paddle or to us before disputing a payment with your bank: a refund is usually faster. A chargeback has the same effect on the licence as a full refund of that payment. If the chargeback is later reversed in the seller’s favour, the licence’s update period is restored.

8. Contact

Questions about refunds: tunc@oyuncakliseyler.com, or Paddle at paddle.net. Our other details are on the contact page.